TERMS AND CONDITIONS

Updated 1.9.2015

GENERAL

All products are sold by Muija Oy (Y 2687875-1). Prices are final prices with no additional taxes. Used items don’t include deductible VAT. Postage fees are added. We reserve the right to make changes to conditions, prices and shipping costs.

CONDITION OF PRODUCTS

Our products are mainly second hand goods so some wear may occur. We try to give as realistic picture of the products’ condition as possible. If you have any questions, please don’t hesitate to contact us by e-mail (muija@muija.fi).

ORDERS

Orders are done via shopping cart in the internet www.muija.fi . You get a confirmation of the order to your e-mail with information about the price, postage prices and ordered goods. When placing the order you have to give your e-mail address. Please note that all orders using online payments are binding and must follow current terms of purchase and delivery.

PAYMENT

When placing the order all products and their postage are payed then. In online shop you can pay with Master and Visa cards or with most common Finnish web bank services. The payment service is provided by Checkout.fi (Checkout Finland Oy, Y-21966066).

DELIVERY

We pack with care and ship within reasonable time. Shipment type in accordance to clients wishes. We inform in case of changes in delivery times.

SHIPPING METHODS AND COSTS

Postage fare includes postage and packaging material. We package with care and use recycled materials. You can see the total price of shipping costs after choosing the delivery method, delivery location and the way of payment. Inside Finland, the shipment methods are letter (small items) post parcel or Parcel Point delivery (to the closest Parcel Point). For orders outside Finland we use Postal Express Parcel International (EMS) . You can find additional information about services and delivery times at Posti’s website (www.posti.fi). We are not liable of any tax or customs tariff in receiving countries. You can also pick up your order straight from our shop in Helsinki, Finland (Soittajantie 1, 00420 Helsinki). Pick up should take place within 7 days from placing the order . If you want to pick up the same day as bought, please make sure that it is available at the shop.

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EXHANGE AND REFUND

You have the right to exhange or refund a product within 14 days of it’s arrival. The product must be in the condition in which it was received by the buyer and include all the parts and packaged in its original packaging or equivalent. Products can be returned free of postal charges through the mail by attaching the package to the customer return Muija Oy. With the return, please attach the following information:

  • Reason for the return
  • Your Name, Address, Phone number
  • Bank account details for the refund
  • A copy of the order confirmation

Return to:

Muija oy, Taina Vuorela
Soittajantie 3 U 146, FI-00420 Helsinki, Finland

We don’t accept returns after 14 days of their delivery. When the return has been accepted, the payment will be refunded to your account.

PROBLEMS WITH DELIVERY

If a product has gone missing, got damaged during delivery or got a wrong product, please inform at once Muija Oy at muija@muija.fi or by mail:

Muija oy, Taina Vuorela
Soittajantie 3 U 146, FI-00420 Helsinki, Finland

A wrong product or damaged item must be notified within 14 days of its arrival. If a parcel has been damaged during delivery a notice must be made to post office immediately.